Exchange Policy

At Post Malang, we carefully check every order before dispatch. Exchanges are only accepted if the wrong or defective item is sent by us.

When Can You Request an Exchange?

You can request an exchange if:

• You received a wrong item that you did not order.
• You received the wrong size or color due to an error on our part.
• The item arrived damaged or defective.

Exchange Conditions

• Please contact us within 48 hours of receiving your order.
• The item must be unused, unworn and unwashed.
• Original tags and packaging must be intact.
• Please provide your order number and clear photos/videos of the issue.
• Exchanges are subject to product availability.

Non-Exchangeable Cases

We do not offer exchanges for:

• Change of mind
• Wrong size selected by the customer
• Color preference
• Incorrect measurements chosen by the customer
• Items that have been worn, washed, altered or damaged after delivery

Exchange Charges

If the mistake is on our side, Post Malang will cover the exchange shipping charges.

If you have any concerns about your order, please contact our customer support team and we’ll be happy to assist you.

Thank you for shopping with Post Malang.